USDTZAZ establishes the following guidelines for processing refund requests related to digital asset transactions. Since such operations are irreversible, the possibility of a refund is strictly limited to certain exceptional cases, clearly defined in this policy.

Cases Where a Refund Applies

Refunds are only considered in extraordinary situations where the company has made a verifiable mistake in processing a transaction. Specifically:

When digital assets are sent to an incorrect wallet due to a direct fault attributable to USDTZAZ, and the customer correctly provided their receiving address at the time of purchase.

Refunds will not be considered in the following cases:

1. If the customer provides an incorrect, incomplete, or invalid wallet address.
2. If the assets were delivered correctly according to the data entered by the user, even if the user made errors when entering the address.
3. If the request lacks sufficient technical evidence or cannot be verified.

How to Submit a Refund Request

Any request must be submitted by the account holder to the following email: consulta@usdtzaz.com. To ensure the case is evaluated, it is mandatory to include:

1. The email linked to the account.
2. The transaction number or digital receipt verifying the transaction.
3. A detailed description of the problem, including screenshots or other supporting items for the claim.

Requests without complete documentation or with incorrect information will be automatically discarded.

Internal Review and Response Time

Once the request is received, our compliance team will conduct a technical and document review of the incident. If it is confirmed that the error originated from our side, the corresponding refund process will be initiated.

The maximum refund period will be 30 calendar days, starting from the notification to the customer regarding the acceptance of the request.

During this period, USDTZAZ will keep the user informed about the progress of the process.

Determining the Refund Amount

In approved cases, the amount to be refunded will be calculated based on the value in US dollars (USD) at the time the original transaction was executed, using the exchange rate recorded by the platform on that day.

Exclusions of Application

Refunds will not be processed if the funds were successfully sent to the address provided by the customer, even if it was incorrect.
Cancellation requests will not be entertained once the assets have been successfully sent.
All requests that cannot be verified through technical records will be excluded.
USDTZAZ reserves the right to deny any request that does not meet the established criteria, without exception.

Contact and Assistance

For more information about this policy or to resolve specific questions related to a refund request, please write to: consulta@usdtzaz.com. Our team will respond as soon as possible.

Last update: May 2025.